How paying for SaasHub works. The service at https://saashub.tech is operated by CAPRIX AI LTD. This document is part of the Terms of Service and should be read together with the Refund & Cancellation Policy.
1. Power tokens
SaasHub sells prepaid power tokens. You pick a pack from the Pricing page, tokens land on your balance, and every Run reserves an estimated cost up front, meters actual spend as steps settle, and releases any unspent reserve back to your balance. Every reserve, debit, release and top-up is written to an append-only ledger together with the balance after it, so what you are billed for is always traceable to a specific Run. There is no subscription, no automatic renewal, no per-seat fee and no recurring charge — top up when the balance runs low, or do not.
2. Prices, currency and taxes
The amount and currency payable are shown at checkout before you confirm a purchase. If your card is issued in a different currency, your card scheme or bank performs the conversion at its own rate and may add fees that are outside our control. VAT and any other applicable indirect taxes are added at checkout in accordance with the place-of-supply rules for digital services. Business customers may supply a valid VAT identifier so that the reverse-charge mechanism or the relevant exemption is applied.
3. Ways to pay
Depending on your country and the provider handling your checkout, we accept major credit and debit cards (Visa, Mastercard and other schemes shown at checkout) and digital wallets such as Apple Pay and Google Pay where these are supported. Available methods are listed on the checkout screen.
4. Who processes the payment
Payments are handled by third-party payment service providers, whose identities appear on the checkout screen and on your receipt. Those providers act as separate controllers for the payment data they handle. We never see or store your full card number — we receive only limited transaction metadata (a transaction reference, the last four digits, the card brand and the settlement amount), which is what we need to issue receipts, maintain accounting records and investigate any disputes. The payment transaction itself is governed by the provider’s own terms and privacy notice.
5. Charge and delivery
The card is charged when you confirm the purchase at checkout. Once payment authorisation is complete — including any Strong Customer Authentication step (3-D Secure) required by PSD2 — power tokens land on your balance and become immediately available to reserve for a Run. If authorisation fails, no tokens are added. If authorisation succeeds but the tokens do not land, contact us with the transaction reference before trying again so we can reconcile against the ledger and either credit the tokens or ask the provider to reverse the charge.
6. Model-provider keys and connector accounts
SaasHub bills you only for platform power tokens. The usage costs, quotas or overage charges that come from the AI providers whose API keys you attached — OpenAI, Anthropic, Gemini and the like — and from the connector services your Crews touch, are billed to you directly by those providers under their own terms and are not part of your SaasHub invoice. Manage those accounts on your side.
7. Declines, holds and duplicates
A declined payment does not capture funds, but your bank may show a short-lived authorisation hold that clears on its own timetable. If a charge appears on your statement without corresponding tokens on your balance, do not retry the purchase — write to [email protected] with the transaction reference and we will investigate.
8. Card data security
Card data is captured by our payment provider’s PCI-DSS compliant infrastructure and does not touch our servers in full. Only the reduced transaction metadata described above reaches SaasHub.
9. Receipts and invoices
A receipt is emailed for every successful purchase and stored in your account. On request we can reissue an invoice showing your business details, VAT identifier where relevant and the transaction reference. Raise invoice-detail changes within a reasonable time — once an accounting period has closed, reissuing may not always be possible.
10. Fraud, abuse and sanctions
Purchases are screened for signals suggesting fraud, chargeback abuse or coordinated misuse. Where the risk crosses a threshold, a purchase may be blocked at checkout, a transaction held for manual review, or an account paused pending investigation. We do not knowingly accept payments from — and cannot supply the service to — individuals or entities on EU, UK, US or UN sanctions lists, or those located in embargoed jurisdictions. If a purchase is flagged in error, contact us with the transaction reference and we will look into it.
11. Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank — most disputes are resolved quickly by direct exchange. Opening a chargeback before we have had a chance to review may lead us to pause the account while the payment provider investigates and, if a chargeback is decided against a purchase whose tokens had already delivered, we may deduct the equivalent tokens from your balance.
12. Billing contact
For any billing question — a missing receipt, an incorrect invoice, a duplicate charge, a payment that did not go through — write to [email protected] with the transaction reference. Response targets are set out in the SLA.
Contact
CAPRIX AI LTD
Dept 6940, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA
Company number 17352499
+44 7458 164952
Last updated: 7 October 2026